The Patient Services Associate is responsible for ensuring smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physiciansâ™ schedules, maintaining patient files and records, interfacing with the different corporate departments, and receiving and directing patient questions to appropriate people. Works as a team member to facilitate patient care and optimize revenue.

• Handles high volume incoming calls.
• Responsible for maintaining and recording patient schedules.
• Responsible for scheduling new and follow up appointments, including patient testing.
• Reviews insurance referrals/authorizations and takes appropriate action to ensure they are correct.
• Ensures all patient demographic and insurance information is correct.
• Identifies and collects co-pays, deductibles and other payments.
• Answers telephones, always using correct telephone etiquette, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc. as necessary.
• Coordinates office communication flow.
• Greets, directs and assists large numbers of visitors and refers visitors to various areas.
• Directs billing inquiries to appropriate people.
• Assists the physicians and/or administrators in all business and patient care responsibilities.
• Communicates effectively and courteously and demonstrates a caring attitude toward patients and their families.
• Acts in a non-directive, non-judgmental manner, recognizing an individualâ™s religious, ethical and moral opinions and beliefs.
• Brings new ideas, a positive attitude and lots of energy.
• Maintains patient confidentiality.

• High School diploma or equivalent required.
• Three years recent experience in a related position in a medical office experience preferred.
• Ability to prioritize jobs duties and meet deadlines.
• Ability to effectively work on many tasks at one time.
• Have superior customer service and verbal and written communication skills.
• Strong computer knowledge; experience preferred.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.
• Must be able to work cooperatively in a team environment.
• Ability to handle stressful situations.
• Excellent organizational, time management, and attention to detail capabilities.

Benefits for Full Time employees and qualified dependents:

• Medical, Prescription, Dental, Vision Insurance
• Progyny Fertility Benefits
• Livongo Diabetes Management
• Teladoc Health and Second Opinion Services
• Smart Shopper
• 401(K) Thrift Program & Sharing Plan**
• Employee Stock Purchase Plan (ESPP) â“ 15% discount*
• Basic Employee; Spouse; Child Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Employee Optional Life and AD&D
• Short & Long Term Disability
• Pre-Tax Health Savings Accounts (HSA)
• Employee and Dependent Flexible Spending Account (FSA)
• Family Medical Leave Act (FMLA)**
• Parental Leave Benefit
• Sick Pay Bank
• Employee Assistance Program (EAP)**
• Group Aflac Policies
• Identity Theft Protection
• Employee Charitable Fund
• Care.com
• Various Discount Programs

*Part Time Regular employee classifications also receive this benefit

**Available to part-time regular and part-time casual employees aged 21 and over

The pay for this position ranges from $19.00 - $24.00 per hour and is based on years of relevant experience.

This job posting will remain open, and we will continue to accept applications until an offer has been extended and accepted.

Pediatrix Medical Group is one of the nationâ™s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The groupâ™s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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About Pediatrix Medical Group

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